Privacy Policy
Last updated: January 2026NexCommerce - Digital ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit nexcommerce.co.za or engage our services. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We may collect personal information that you voluntarily provide when you submit an enquiry or contact form, book a consultation, engage us for services, or communicate with us by email or social media. This may include your name, email address, phone number, business name, and project details.
1.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically including your IP address, browser type, pages visited, and referring website, typically through standard web server logs or analytics tools.
2. How We Use Your Information
We use the information we collect to respond to enquiries and provide services, communicate about projects and invoices, improve our website and offerings, comply with legal obligations, and send relevant updates where you have consented. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Legal Basis for Processing (POPIA)
NexCommerce - Digital operates in South Africa and processes personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. Our legal grounds for processing include consent, contractual necessity, legitimate interests, and legal obligation.
4. Data Sharing & Third Parties
We may share your information with trusted third-party service providers who assist us in operating our business, including scheduling tools, email providers, cloud storage, project management tools, and Shopify as part of service delivery. All providers are required to keep your information confidential. We may also disclose information where required by law.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Project-related records are typically retained for 5 years following project completion. You may request deletion of your data at any time by contacting us.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under POPIA, you have the right to access, correct, or request deletion of your personal information, object to certain processing, withdraw consent, and lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights, please contact us.
8. Cookies
Our website may use cookies to improve your browsing experience and analyse site usage. You can control cookie settings through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites (such as Shopify, Gumroad, and Instagram). We are not responsible for their privacy practices and encourage you to review their respective policies.
10. Children's Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.
12. Contact
For any questions or requests regarding this Privacy Policy, please contact us.
NexCommerce - Digital, Cape Town, South Africa — nexcommerce.co.za