Privacy Policy

Last updated: January 2026

NexCommerce - Digital ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nexcommerce.co.za or engage our services.

Please read this policy carefully. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Submit a contact or enquiry form on our website
• Book a consultation through our scheduling tool
• Engage us to provide services
• Communicate with us by email or social media

This may include your name, email address, phone number, business name, and project details.

1.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including your IP address, browser type, pages visited, time spent on pages, and referring website. This is typically collected through standard web server logs or analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Communicate with you about your project, proposals, and invoices
• Improve our website and service offerings
• Comply with legal and regulatory obligations
• Send you relevant updates or information about our services, where you have consented

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (POPIA)

NexCommerce - Digital operates in South Africa and processes personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. Our legal grounds for processing your personal information include:

• Consent — where you have provided explicit consent
• Contractual necessity — where processing is required to perform a contract with you
• Legitimate interests — where we have a legitimate business interest that does not override your rights
• Legal obligation — where we are required to process information to comply with the law

4. Data Sharing & Third Parties

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Scheduling tools (for booking consultations)
• Email service providers (for communication)
• Cloud storage and project management tools
• Shopify (as part of service delivery for clients)

All third-party providers are required to keep your information confidential and use it only for the purposes for which it was shared.

We may also disclose your information where required by law or to protect the rights, property, or safety of NexCommerce - Digital or others.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project-related records are typically retained for 5 years following project completion. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under POPIA and applicable law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Object to or restrict certain types of processing
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at our contact page.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse site usage. You can control cookie settings through your browser. Disabling cookies may affect certain functionality of the website.

9. Third-Party Links

Our website may contain links to third-party websites (such as Shopify, Gumroad, and Instagram). We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via our contact page.

NexCommerce - Digital
Cape Town, South Africa
nexcommerce.co.za